On June 1, 2020, CivicPlus released CivicClerk 8, the latest version of our industry-leading Agenda and Meeting Management software. Inspired by our clients, and our commitment to innovation, we developed CivicClerk 8 to be our most intuitive, powerful, and flexible version yet, building upon the time-tested features and functionality you trust to manage your agenda and live meeting processes. You are most likely familiar with this version from release communications and migration webinars over the past year.
CivicClerk 8 represents the future of the product and our dedication to serving your needs today and tomorrow. As such, we have made the decision to discontinue support for the previous version, CivicClerk 7, effective December 31, 2021, and are providing notice (as per CivicPlus Product End of Life Policy).
An upgrade to CivicClerk 8 is available to you at no cost. The migration does not require a significant time investment for you or your team and can be scheduled at your convenience prior to December 31, 2021. Rest assured, we will help you through every step along the way.
No. Your software will be upgraded at no additional cost.
No, this version release is not optional. Instead, it is the next evolution of our continuously improving solution, which is why we will transition all clients to this new version of CivicClerk. We are happy to work with you to find an optimal time for transition.
As of June 1, 2021, the development and support of CivicClerk 7 will be limited to Major and Critical issues, per the CivicPlus End of Life policy. All development and support of CivicClerk 7 will end on December 31, 2021. CivicClerk Support agents will continue to answer product questions and provide guidance on the previous version through December 31, 2021.
Your upgrade can be scheduled at your convenience prior to December 31, 2021. We invite you to join us at one of our scheduled walkthrough webinars to learn more about CivicClerk8 and prepare for the transition. After attending the webinar, you can follow the instructions provided to get your no-cost migration scheduled.
Please share this information with your staff to prepare them for the upgrade. Before migration, you will be given a checklist of items to ensure that your team is fully prepared. On the day of your migration, all staff members will need to be logged out of the system during the migration period. When the migration is complete, all staff members will need to follow the email instructions to set up their new passwords. To access CivicClerk going forward, you will be provided with a new URL that will need to be distributed to all staff members.
In addition to this new version’s added features and benefits, users will benefit from easier access to CivicClerk and other CivicPlus solutions through a unified CivicPlus Platform user profile. Upon set-up completion, users will receive an email to verify their email address and reset their password. If your users already have an existing CivicPlus Platform account that they use to access our CivicEngage®, CivicHR®,or CivicRec® solutions, their account will be merged, and they can continue to use their existing CivicPlus Platform login credentials to access CivicClerk. All users will also have access to in-app support resources and step-by-step tutorials within our CivicClerk Help Center.
Before migration, we will send recorded administrator training webinars that showcase the new interface and features. The webinars will assist administrators with navigating the redesigned user interface and showcase new features and available functionality. Staff users will have access to a recorded staff training webinar. All users will also have access to in-app support resources and step-by-step tutorials within our CivicClerk Help Center.
We encourage you to view the recorded training webinars as they are designed to prepare you fully for the transition. We will also provide a recorded staff training webinar session for on-demand viewing at your convenience. Should you require additional training, please contact your client success manager.
CP Media is an offering available for use with the CivicClerk product, so you will need to be migrated to CivicClerk8 even if you only use the CP Media service. The CivicClerk8 enhancements include improvements to the CP Media service, including improved navigation and concurrent streaming functionality.