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Whitelisting Emails

Overview

The CivicPlus Technical Support Team utilizes a third party management system from Zendesk to track support tickets. To ensure that you receive our support ticket notifications and responses to your inquiries in a timely manner, we ask that you white-list the domain address civicclerk@civicplus.help in your email accounts, spam filters, and accepted domain rules within your mail management system and network. Please contact our CivicClerk Technical Support Team if you or your IT staff have any questions or concerns about this request.

Whitelisting

A whitelist is a list of Email addresses that Email-blocking programs will allow messages to be received. This includes spam filters and other firewalls in your network. Sometimes Email addresses with company domains will be marked as spam. The following instructions will ensure that you are receiving response emails from our support staff.

Instructions for Outlook

  1. Sign in to your Outlook account
  2. Add civicclerk@civicplus.help to your contacts
    1. Under the Home tab, select Address Book
      home_address_book.png
    2. Select File > New Entry
      file_new_entry.png
    3. Select New Contact > OK
      new_contact.png
    4. Fill in the information
      contact_information.png
      • Note: The name and email fields are required fields.
    5. Select Save & Close
      save_and_close.png
  3. Add civicclerk@civicplus.help to your safe senders
    1. Under the Home tab, select Junk > Junk Email Options
      home_junk_junk_email_options.png
    2. Select the Safe Senders > Add 
      safe_senders_add.png
    3. Type civicclerk@civicplus.help and select OK
      add_email.png
    4. Select OK to add the email 
      Okay_to_add_email.png



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