Overview

This article will show you how to use Closed Captioning Services on Events.

There are four ways to use Closed Captioning Services:

• No Closed Captioning Services Requested: Do not use Closed Captioning
• Request Live Closed Captioning: Use Closed Captioning on a Live Event
• Request Transcriptionist Closed Captioning: A real transcriptionist will perform captioning
  • Note: This option results in higher accuracy, but will have a longer turn-around time. It may take up to four (4) business days to receive the Closed Captioning, depending on the length of the meeting.
• Request Machine Closed Captioning: An automated process that adds closed captioning
  
  • Note: This option results in slightly lower accuracy, but will have a short turn-around time. Generally, you will receive Closed Captions within double the length of the meeting. For example, if your meeting is two (2) hours, you will receive Closed Captioning within four (4) hours of processing. Contact Support if the transcription is taking a couple of days.

For Request Transcriptionist and Request Machine Closed Captioning, there are two ways to apply Closed Captioning:

• Prerecorded Media: If you already have media within your event, Closed Captioning will start processing as soon as you click Save.
• No Recorded Media: If you have not yet recorded your event, Closed Captioning will start processing as soon as you upload Media into your event.

Important Note

If closed captioning services are selected, CivicPlus automatically bills every month for any services rendered the previous month.

Instructions

1. Navigate to Events
   
   
   
2. Locate and Edit your desired Event
   
   
   
3. Navigate to the Media tab
   
   
   
4. If services are correctly activated, click the CC Services button
   
   
   
5. Choose an option:
   
   
   • No Closed Captioning Services Requested: Do not use Closed Captioning
   • Request Live Closed Captioning: Use Closed Captioning on a Live Event
   • Request Transcriptionist Closed Captioning: A real transcriptionist will perform captioning
   • Request Machine Closed Captioning: An automated process that adds closed captioning
     
     
6. Click Save
   
   
   
7. View the Warning; choose to Accept (checkmark) or Decline (x)
   
   
   • Warning! The event contains video on-demand. We will automatically request Machine Closed Captioning. Click Save to proceed. *Fees may apply.
     
     
8. If a media file already exists, Closed Caption Info will have the status In Progress; status will be Requested if no media file exists
   

Resources

• Upload Meeting Recordings for On-Demand Viewing
• CP Media Closed Captioning Services FAQs