Frequently Asked Questions (FAQs)


 

Troubleshoot Stream Buffering or Stopping

Overview 

If you are having trouble with a stream frequently buffering or stopping, please review the following troubleshooting steps.

Troubleshooting

  • Login or access your encoder and lower the stream quality configurations to see if adjusting the quality configuration fixes the buffering
  • Login or access your encoder and ensure it is not overheating or throwing any errors (ex: “failing to open resource for writing”, “failure to connect” etc.)
    • If these do not work, contact your vendor.
  • Contact CivicClerk Support



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