Frequently Asked Questions (FAQs)


 

Video Stops After Successful Stream

Overview

This article will describe troubleshooting steps if your stream will start and run successfully, but stop streaming after some time.

Troubleshooting

  • Start the video stream and allow the stream to run for five (5) minutes to see if it will stop on its own
    • If it does stop on its own there is likely a local setting or hardware defect causing the encoder to fail to maintain a video stream, STOP and CONTACT VENDOR
    • If stream continues passed five (5) minutes, determine if a second video source is available and switch to the additional video source while a stream is actively running (applicable for any entity using multiple video sources)
      • Ensure that the encoder is capable of scaling natively (processing multiple video sources). If it does not scale natively you may have to introduce a video scaler in the hardware chain
  • Contact CivicClerk Support



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