Overview

This article will describe troubleshooting steps if your stream will start and run successfully, but stop streaming after some time.

Troubleshooting

• Start the video stream and allow the stream to run for five (5) minutes to see if it will stop on its own
  • If it does stop on its own there is likely a local setting or hardware defect causing the encoder to fail to maintain a video stream, STOP and CONTACT VENDOR
  • If stream continues passed five (5) minutes, determine if a second video source is available and switch to the additional video source while a stream is actively running (applicable for any entity using multiple video sources)
    • Ensure that the encoder is capable of scaling natively (processing multiple video sources). If it does not scale natively you may have to introduce a video scaler in the hardware chain
• Contact CivicClerk Support